Shopify folds its AI agent knowledge base into the admin (4 minute read)
Shopify replaced its standalone Knowledge Base app with a built in admin section under Sales channels, Agentic, Knowledge base, retiring the app on January 15, 2027. Store policies and contact details publish automatically, and the data is publicly reachable through Shopify's Storefront MCP, so ecommerce teams should check what is already live and re-add anything they want kept once the old app is gone.